A Leader’s Guide to Designing High Performing Quality Management Systems: The 7 Keys that Solve, Achieve, Sustain, and Transform Organizational Outcomes in High-Risk Environments – eBook

The genesis of this book is over two decades of experience working with leaders who struggle with the concept of Quality Management System (QMS). Often, leaders fail to understand this concept, implement ineffective QMS models and subsequently are disrupted from their roles. More important and even more impactful are the consequences a poorly designed and executed QMS model has on organizational stakeholders including customers.